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Stores pay fines for price-scanning errors

The N.C. Department of Agriculture and Consumer Services’ Standards Division collected fines from stores in Brunswick, Durham, Forsyth and Mecklenburg counties because of excessive price-scanner errors.

“We want consumers to be confident the price on the shelf matches the price that’s scanned at the register,” said Agriculture Commissioner Steve Troxler. “Consumers can call the Standards Division at 919-707-3225 to report an issue.” 

The department conducts periodic, unannounced inspections of a business’ price-scanner system to check for accuracy between the prices advertised and the prices that ring up at the register. If a store has more than a 2-percent error rate on overcharges, inspectors discuss the findings with the store manager and conduct a more intensive follow-up inspection at a later date. Undercharges are also reported, but do not count against a store.

Penalties are assessed if a store fails a follow-up inspection. The store will be subject to re-inspection every 60 days from the last inspection until it meets the 2-percent-or-less error rate. Additional penalties may be assessed if the store fails a re-inspection. Following are stores that paid civil penalties in the first quarter of 2017:

Walgreens #2530 at 5098 Southport Supply Road, Southport, paid $660 in penalties. An initial inspection in November found an error rate of 10 percent, based on five overcharges in a 50-item lot. A second inspection in January found an error rate of 3.33 percent, based on 10 overcharges in a 300-item lot. The store passed inspection in March.

Office Depot #2687 at 5600 South Miami Blvd., Durham, paid a total of $3,320 in penalties. An initial inspection in October found an error rate of 16 percent, based on eight overcharges in a 50-item lot. A second inspection in November found at error rate of 7.33 percent, based on 22 overcharges in a 300-item lot. The store paid $1,710 in penalties. A third inspection in January found an error rate of 5.33 percent, based on 16 overcharges in a 300-item lot. The store paid $1,610 in penalties. The store was inspected in March and had an error rate of 3 percent, based on nine overcharges in a 300-item lot. The store has been assessed a $1,915 penalty and will be re-inspected.

Staples #1135 at 430 Hanes Mill Road, Winston-Salem, paid a total of $4,280 in penalties. An initial inspection in September found an error rate of 20 percent, based on 10 overcharges in a 50-item lot. A second inspection in November found an error rate of 7.67 percent, based on 23 overcharges in a 300-item lot. The store paid $2,760 in penalties. A third inspection in February found an error rate of 3 percent, based on nine overcharges on a 300-item lot. The store paid $1,520 in penalties. The store will be re-inspected.

CVS #3896 at 9308 Kendall Drive, Charlotte, paid a total of $2,810 in penalties. An initial inspection in October found an error rate of 10 percent, based on five overcharges in a 50-item lot. A second inspection in November found an error rate of 7 percent, based on 21 overcharges in a 300-item lot. The store paid $1,605 in penalties. A third inspection in January found an error rate of 2.67 percent based on eight overcharges in a 300-item lot. The store paid $1,205 in penalties. The store passed inspection in March.

CVS #6518 at 11430 North Tryon St., Charlotte paid $1,425 in penalties. An initial inspection in December found an error rate of 8 percent, based on four overcharges in a 50-item lot. A second inspection in January found an error rate of 7.33 percent, based on 22 overcharges in a 300-item lot. The store passed inspection in March.

NCDA&CS Public Affairs Division, Brian Long, Director
Mailing Address:1001 Mail Service Center, Raleigh NC 27699-1001
Physical Address: 2 West Edenton Street, Raleigh NC 27601
Phone: (919) 707-3001; FAX: (919) 733-5047


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