for Violation of Notification Rule
The following regulation took effect in North
Carolina on January 1, 2003:
02 NCAC 38 .0705 NOTIFICATION OF FORMER
SUPPLIER BEFORE DISCONNECTING
(a) This rule contains additional standards relating to the requirements
for disconnection of service contained in G.S. 119-58(b).
(b) To "notify the former supplier before disconnecting the former service
and connecting the new service," as required by G.S. 119-58(b), means
that the new supplier shall provide the former supplier with written notice
containing the new supplier's name, address and telephone number, the
consumer's name and address, and stating the date and time after which
service is to be disconnected. The notice may be sent by mail, overnight
mail, facsimile, or by hand-delivery, so long as it is received prior
to the disconnection of the former service.
You may submit a complaint online that
a company did not provide the required notification of a container disconnect.
By completing and submitting this online
form to the NCDA&CS Standards Division, you are making a complaint that
another propane company has disconnected your company's tank at one of
your customer's location and that company has not provided written notification
received by your company prior to the disconnect, in accordance with the
above regulation. If you do not want to complete this online form, you
a form to mail or fax.
If you submit a complaint online, please do not send a duplicate paper copy.
fields marked with an asterisk (*) must be completed with significant information. Failure to provide significant information in every required
field invalidates submission.