A written notification is required, before you disconnect the tank of another supplier and replace it with your tank, per LP-Gas Regulations, section 02 NCAC 38 .0705. This was amended in 2022 to allow for emails in addition to other forms or written notification. Whatever format you choose to use, we encourage you to keep copies and any other documentation to show that you sent them

We have a sample form you may use to notify the existing propane company that you intend to assume the service for one of their customers. You may also use it to develop a form specific to your company (letterhead, etc.). All of the information shown in the first four sections must be on a company-specific from.

Note that there is a place on the form to indicate if you intend to transfer the gas from the present tank to the new tank.

If you need to notify the Standards Division about another company failing to provide the required notice before disconnecting your tank you may submit a Complaint Form to our office.  You may also complete and submit it online.